Refund Policy
Last Updated: November 2025
This Refund Policy outlines the terms and conditions under which Plixi Writers LTD ("we", "us", or "our") provides refunds for our AI content writing services. Please read this policy carefully before making a purchase.
14-Day Money-Back Guarantee
We're confident you'll love our AI writing platform. If you're not completely satisfied within the first 14 days of your subscription, we offer a full refund, no questions asked.
1. Refund Eligibility Criteria
Important: As a digital service, refunds are subject to specific conditions to prevent abuse and ensure fair use of our platform.
1.1 Full Refund Eligibility (14-Day Period)
You are eligible for a full refund within 14 days of your initial purchase if:
Technical Incompatibility
Our platform is technically incompatible with your system and our support team cannot resolve the issue within 48 hours.
Service Unavailability
Our service is unavailable for more than 48 consecutive hours during your first week of subscription.
Feature Misrepresentation
A core feature advertised on our website is not functioning as described and cannot be fixed within 72 hours.
1.2 Partial Refund Eligibility
Partial refunds may be considered under these circumstances:
- Duplicate payment or accidental purchase
- Billing errors on our part
- Significant reduction in service quality not addressed within a reasonable timeframe
- Change in personal circumstances (evaluated on case-by-case basis)
1.3 Non-Refundable Situations
Refunds will not be provided in these cases:
| Situation | Reason | Status |
|---|---|---|
| Change of mind after 14 days | Standard subscription terms apply | No Refund |
| Excessive usage before cancellation | Prevents abuse of refund system | No Refund |
| Violation of Terms of Service | Account termination due to policy violation | No Refund |
| Cancellation after 14 days but before next billing cycle | Service used for partial period | Prorated* |
*Prorated refunds calculated based on unused days minus a 10% administrative fee.
2. Refund Process Timeline
Standard Refund Process
Step 1: Refund Request Submission (Day 0)
Submit refund request via email to [email protected] or through your account dashboard. Include your account email and reason for refund.
Step 2: Request Review (1-2 Business Days)
Our team reviews your request, checks eligibility criteria, and examines account usage patterns.
Step 3: Approval & Processing (1 Business Day)
If approved, refund is processed through our payment system. You receive confirmation email.
Step 4: Funds Return (3-10 Business Days)
Funds appear in your original payment method. Timing depends on your bank/payment processor.
Expedited Processing
For eligible cases (technical issues on our end), we aim to process refunds within 24 hours of approval.
3. Subscription-Specific Refund Policies
3.1 Monthly Subscriptions
| Time Period | Refund Amount | Conditions |
|---|---|---|
| Days 1-14 | 100% refund | Limited to 5,000 words generated |
| Days 15-30 | Prorated refund | 50% refund if under 10,000 words |
| After 30 days | No refund | Cancel anytime, no future charges |
3.2 Annual Subscriptions
| Time Period | Refund Amount | Special Conditions |
|---|---|---|
| First 30 days | Full annual refund | Limited to 20,000 words generated |
| Days 31-90 | Prorated + 10% fee | Based on unused months |
| Months 4-6 | 50% of unused months | Maximum 3 months refund |
| After 6 months | No refund | Can downgrade to monthly |
3.3 Lifetime Access Plans
Important: Lifetime access purchases are generally non-refundable due to the nature of the offering. Exceptions may be made only for verifiable technical issues that prevent platform access entirely, and must be requested within 30 days of purchase.
4. Usage Limits & Refund Eligibility
4.1 Word Count Thresholds
To prevent abuse of our refund policy, we monitor usage patterns:
| Subscription Type | Full Refund Limit | Partial Refund Limit | No Refund Threshold |
|---|---|---|---|
| Basic Monthly | ≤ 5,000 words | 5,001 - 15,000 words | > 15,000 words |
| Pro Monthly | ≤ 10,000 words | 10,001 - 30,000 words | > 30,000 words |
| Business Monthly | ≤ 25,000 words | 25,001 - 75,000 words | > 75,000 words |
| Annual Plans | ≤ 20,000 words | 20,001 - 100,000 words | > 100,000 words |
4.2 Feature Usage Considerations
Refund eligibility also considers:
- Template Usage: Extensive use of premium templates may affect refund amount
- AI Model Usage: Heavy use of advanced AI models (GPT-4, etc.) is factored into decisions
- Support Requests: Extensive support usage demonstrates engagement with the platform
- Export Activity: Multiple exports/downloads of content
5. Special Circumstances
5.1 Duplicate Payments
If you are accidentally charged twice for the same service:
- Contact us immediately with both transaction IDs
- We will refund the duplicate within 24 hours
- No usage limits apply for duplicate payment refunds
5.2 Subscription Downgrades
When downgrading your subscription:
- No refund is issued for the current billing period
- The new rate applies from your next billing cycle
- You maintain access to your current plan features until the cycle ends
5.3 Account Termination by Us
If we terminate your account for violation of our Terms of Service:
No refund will be provided for any remaining subscription period. This includes violations related to content generation, platform abuse, or prohibited use cases.
6. How to Request a Refund
Required Information for Refund Requests
To expedite your refund request, please include:
1. Account Information
Registered email address and account username
2. Transaction Details
Transaction ID, date of purchase, and payment method
3. Reason for Refund
Detailed explanation of why you're requesting a refund
4. Support Ticket Numbers
Any previous support tickets related to your issue
6.1 Submission Methods
Submit refund requests through:
- Email: [email protected]
- Account Dashboard: Settings → Billing → Request Refund
- Support Ticket: Via our help center
Response Time Commitment
We acknowledge all refund requests within 24 hours and provide a decision within 2-3 business days. During peak periods, response times may extend to 5 business days.
7. Refund Processing & Receipt
7.1 Processing Times
| Payment Method | Processing Time | Bank Processing Time | Total Time |
|---|---|---|---|
| Credit/Debit Card | 1-3 business days | 3-5 business days | 4-8 business days |
| PayPal | 1-2 business days | Instant to 24 hours | 1-3 business days |
| Skrill | 1-2 business days | Instant to 24 hours | 1-3 business days |
| Bank Transfer | 3-5 business days | 5-10 business days | 8-15 business days |
7.2 Refund Receipt
Once your refund is processed:
- You will receive an email confirmation with refund details
- The refund will appear as a credit on your original payment method
- Your account access will continue until the refunded period ends
- For partial refunds, you will receive a prorated credit note
8. Dispute Resolution
8.1 Escalation Process
If you disagree with our refund decision:
Step 1: Formal Review Request
Request a formal review by responding to our decision email within 7 days.
Step 2: Senior Team Review
A senior team member will review your case within 5 business days.
Step 3: Final Decision
You will receive our final decision with detailed explanation.
Step 4: External Mediation
If still unsatisfied, we can engage an independent mediator at mutual cost.
Note: Chargebacks without prior communication may result in permanent account suspension and additional fees. We encourage direct resolution through our support channels first.
9. Policy Updates & Contact
9.1 Policy Changes
We may update this Refund Policy to:
- Reflect changes in our service offerings
- Comply with legal requirements
- Improve clarity and fairness
- Address emerging patterns of use or abuse
Significant changes will be communicated via email 30 days in advance.
Refund Support Contact
For refund inquiries or to submit a refund request:
Refund Department Email: [email protected]
General Support: [email protected]
Billing Inquiries: [email protected]
Company Address: Office 579 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR
Business Hours: Monday-Friday, 9 AM - 6 PM GMT
Response Time: 24-48 hours during business days
Policy Information
Last Updated: November 2025
Next Review: November 2026
Related Policies: Please review our Terms of Service and Privacy Policy for complete information about our services.
Effective Date: This policy applies to all purchases made on or after November 1, 2025.