We aim to respond to all inquiries within 2-4 business hours during our office hours (9 AM - 6 PM GMT, Monday-Friday). Technical support requests may take 4-8 hours for initial response. Emergency critical issues are prioritized.

Yes, we offer phone support for all paying customers. Our phone line is available Monday-Friday, 9 AM - 6 PM GMT at +44 7474 760840. For general inquiries, we recommend email or the contact form for faster response times.

Please include: 1) Your account email, 2) Subscription plan, 3) Detailed description of the issue, 4) Steps to reproduce (for technical issues), 5) Screenshots if applicable, 6) Browser/device information, and 7) Any error messages received.

You can reset your password by clicking "Forgot Password" on the login page. A reset link will be sent to your registered email address. If you don't receive it within 5 minutes, check your spam folder or contact support.

Yes, we offer custom enterprise solutions with features like: Custom AI training, White-label options, API integration, Volume pricing, Dedicated support, and SLA guarantees. Contact our sales team at [email protected] for a custom quote.

We offer a 14-day money-back guarantee for new subscribers. Please see our detailed Refund Policy for eligibility criteria, conditions, and the refund request process. Refunds are typically processed within 5-10 business days.